Frequently Asked Questions

It’s a temporary rent reduction when conditions make your unit partially or fully unusable. We generate conservative estimates and ready-to-send letters. Not legal advice.

No. You may qualify if only part of the home became unusable or if you left temporarily. The tool supports Stayed, Partial Days Away, and Fully Vacated scenarios.

Official Florida PSC county snapshots (time-stamped) with an 18 hours/day cap for defensibility. You can add your own utility letter, photos, and agency notices.

We support outage-based rent abatement using PSC data. Common scenarios:

• Stayed (partial use): Power loss affecting critical rooms (kitchen, HVAC, medical devices) while some areas remained usable.
• Partial Days Away: You left for part of each day (e.g., overnight due to heat/no AC) and returned when safe.
• Fully Vacated: You left for the duration of the outage/restoration window.

During the 2024 season, hundreds of thousands of customer outages were recorded (e.g., over half a million service interruptions in Hillsborough County alone). Our packets align PSC snapshots to your occupancy window and apply conservative rules (e.g., 18h/day cap) for a defensible claim.

Start an outage-based claim →

Often faster than general habitability claims because the PSC charts are official, time-stamped, and easy for landlords/agents to verify. Many decisions happen within days to a few weeks, depending on your landlord/agency and lease terms. We include all required paperwork and claim data to enable a rapid, state-based response.

Tip: Upload your utility bill (if available) and any repair orders—these can accelerate review.

Non-refundable once preparation begins. See the Refund Policy page for details.

No. This is an informational service that prepares letters and a conservative estimate. For legal advice, please consult an attorney.

Florida only. We reference Florida statutes and PSC data. For other states, check your local tenant resources.

Stayed (partial use), Partial Days Away, and Fully Vacated/Termination. Choose what matches your situation.

It’s a conservative cap that improves defensibility and avoids overstating outages. You can attach additional utility letters if available.

We stop the clock at the earliest of: condition end, actual repair completion, landlord’s promised completion, or your estimated completion—then clamp within your lease dates.

Yes—photos, emails, work orders, code enforcement notices, FEMA/utility letters. The packet includes an evidence checklist.

You control when and how it’s sent. We provide ready-to-send letters; you can email or upload them to your portal.

You can purchase Plus or Pro Max later if your situation expands (e.g., more storms or longer window). Your existing packet remains available.

Each packet is tied to one address and claim window. If your address or year changes, start a new packet to keep records clean.

Not yet. We’re working with housing authorities to navigate HQS-specific requirements for this user base and will update this page as soon as it’s available.

Meanwhile, electric-utility outage claims are fully supported today using PSC charts. We provide all necessary paperwork and claim data to enable a rapid, state-based response.

Start an outage-based claim →

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Check spam and filtered folders, then try the download link again. If you still can’t find it, contact us and we’ll resend.

Typically one packet per leaseholder. Co-tenants can co-sign letters; include them in the signature block if needed.