How It Works
Built for Florida tenants, landlords, and agencies. Clear rules. Documented evidence. Fast resolution.
97%
Success Rate
$680
Avg Recovery
2,000+
Claims Filed
Florida
State Specific
Getting Started in 3 Simple Steps
1
Answer Questions
Tell us about your rental, damage, and timeline
2
Upload Evidence
Photos, utility bills, and PSC outage data
3
Send to Landlord
Professional letter with all documentation
Overview - What We Do & Who We Help
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Evidence-Backed Claims
Tenants, Landlords & Agencies
Refunds, Credits & Abatement
What we do
Evidence-backed claims
- Generate conservative, defensible rent refund/abatement/credit packets
- Attach proof: PSC outages, photos, notices, repair timelines
- Produce ready-to-send letters (PDF) and optional data CSV
- Based on Florida Statute 83 and official state data
Who it's for
Tenants, Landlords, Agencies
- Tenants: Build and send a clean proposal to resolve quickly
- Landlords: Review, message, and approve credits in one place
- Agencies: Free, verified portal to post advisories & closures
- Property Managers: Streamlined process for multiple properties
Outcomes
Refunds, Credits, Abatement
- Rent refunds for full unusability days (verified utility outage)
- Pro-rated rent abatement for partial unusability (room/feature impact)
- Ongoing rent credits when tenant remains in the unit
- Average recovery: $680 with 97% success rate
Tenants - Packet Builder & Scenarios
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Guided Questions
3 Scenarios Supported
Evidence Upload
Auto-Generated Letters
Builder Process
Step-by-step guidance
- Answer guided questions (address, lease dates, rent, notice dates)
- Select scenario: Stayed / Partial Use, Partial Days Away, or Fully Vacated
- Upload proof: PSC outage snapshot, photos, repair/work orders, government advisories
- We compute days, percentage unusable, and produce letters + attachments
Use Cases
Refund / Abatement / Credit
- Utility outage refund: Verified PSC outage → day credited (cap 18h/day for defensibility)
- Partial use abatement: Room weighting (kitchen 35%) drives percentage rent reduction
- Ongoing credits: If repairs continue and tenant stays, monthly credit proposal generated
- Hurricane damage: Complete documentation for storm-related claims
Evidence Types
What strengthens your claim
- PSC county snapshots, utility letters, boil-water advisories
- Photos/video of damage, insurance/adjuster notes, contractor estimates
- Written notices to landlord + responses (with timestamps)
- FEMA documentation, evacuation orders, emergency declarations
| Scenario | Common Trigger | What We Calculate | Typical Result |
|---|---|---|---|
| Utility Outage | PSC-verified power outage | Outage hours → day equivalence (≤18h) | Rent refund for affected days |
| Stayed / Partial | Room/feature unusable | Weighted % unusable post-cure window | Pro-rated rent abatement |
| Partial Days Away | Temporary relocation needed | Nights away ÷ incident window | Daily credits/adjustment |
| Fully Vacated | Unit uninhabitable | Pro-ration within lease window | Refund + deposit guidance |
Landlords - Secure Portal & Credits
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$149.99/month Portal
Unlimited Cases
Built-in Messaging
Credit Processing
Portal Access
Professional dashboard
- Unique login for your organization with role-based permissions
- Flat access fee: $149.99/month (unlimited cases, cancel anytime)
- View tenant packets, evidence, and computed calculations in one place
- Staff management with different access levels
Management Tools
Review, message, approve
- Threaded messaging with tenants (time-stamped, exportable)
- Approve outcomes: Rent refund, Utility abatement, Monthly rent credit
- Dispute with counter-evidence or alternate dates
- System automatically recalculates when you provide new information
Credit Processing
How credits are issued
- Same-property credit: Apply to next rent ledger (credit memo + receipt PDF)
- External refund: Mark as refunded (ACH/check/portal) and attach receipt
- Utility abatement: Record adjustment line + upload utility statement
- All actions generate audit trail and tenant confirmation
| Common Scenario | Evidence You'll Review | Your Action Options | System Records |
|---|---|---|---|
| PSC power outage | PSC snapshot, tenant timeline | Approve rent refund for affected days | Credit memo + receipt, audit trail |
| Kitchen unusable | Photos + notice dates | Approve percentage abatement post-cure | Pro-rated ledger adjustment |
| Boil-water advisory | Agency advisory upload | Apply utility abatement or rent credit | Adjustment + advisory ID linked |
Agencies - Free, Verified Access
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Always Free
Public Data Only
Verified Status
No Private Access
Eligibility
Who qualifies
- State, county, municipal, and federal agencies
- Verified non-profit disaster relief partners
- Always free for posting public advisories and operational notices
- Verification required through official channels
Capabilities
What you can upload
- Post boil-water advisories, evacuation orders, unsafe structure tags
- Report road closures, debris pickup schedules, utility restoration ETAs
- Emergency declarations and public safety notices
- Attach source links/IDs; we time-stamp and index by ZIP/county
Privacy Protection
Access boundaries
- No access to private tenant/landlord case data
- Upload public information only - no personal details
- Future: request anonymized aggregates for planning (counts, timelines)
- Full audit trail of all agency uploads and edits
Pricing Overview
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Tenant: $40+
Landlord: $149.99/mo
Agency: Free
| User Type | Pricing | What's Included | Additional Notes |
|---|---|---|---|
| Tenant | Basic $40 / Plus $70 / Pro Max $250 | Packet PDF, evidence attachments, letters, optional CSV | See detailed pricing comparison |
| Landlord | $149.99/month | Secure portal, unlimited cases, messaging, approvals, receipts | Organization login with role-based staff access |
| Agency | Free | Verified upload of public advisories, closures, emergency notices | No access to private case data |
All prices in USD. Success guarantee applies to tenant services. Terms subject to change with notice.
Communication & Audit Trail
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Built-in Messaging
Automatic Receipts
Conservative Math
Full Audit Trail
Messaging
Built-in communication
- Tenant ↔ Landlord threads per case with file attachments
- All messages time-stamped and exportable to PDF
- Email notifications for new messages and updates
- Message history preserved for entire case lifecycle
Documentation
Automatic receipts & records
- System generates receipt when credit/refund is issued
- Receipts show method (ledger credit, ACH, check), dates, and references
- Both parties receive confirmation of all actions
- Downloadable documentation for tax and legal purposes
Compliance
Conservative calculations
- Outage day cap at 18h for evidentiary defensibility
- "Effective End" = earliest of condition end, repair completion, promised completion
- All calculations based on Florida Statute 83 guidelines
- Conservative approach increases acceptance by landlords
Support & Resources
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Email Support
PSC Lookup Tool
Comprehensive FAQ
Florida-Specific Guidance
Direct Support
Get help when you need it
- Email: support@rentreliefapp.com
- Response time: Within 24 hours for all inquiries
- Florida-specific legal and procedural guidance
- Technical support for portal and packet issues
Self-Service Tools
Immediate assistance
- PSC Lookup tool for power outages: Access tool
- Comprehensive FAQ: Common questions
- Resource center: Guides and links
- Sample letters and documentation templates
Legal Notice
Important disclaimers
- Not legal advice: Informational service only
- For legal advice, consult a Florida-licensed attorney
- All calculations based on conservative estimates
- Success not guaranteed, but 97% of users recover some amount