100% Money-Back Guarantee

100% Money-Back Guarantee

Your satisfaction is our priority. If our service doesn't deliver the results you expect, we'll refund your payment completely—no questions asked.

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Secure & Protected
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Fast Processing
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Results Focused

Eligibility Requirements

Simple criteria to qualify for our guarantee

To qualify for our 100% money-back guarantee, your situation must meet these basic requirements:

  • Storm Window: Damage occurred within 60 calendar days of payment
  • Active Rental: You held an active and valid rental agreement during the damage period
  • Proof from the Source: Official power outage confirmation from your utility company or documented evidence
  • Good Standing: Your rental agreement was current with no outstanding violations or late rent payments
Good Faith Requirement: We process all claims with the understanding that you're providing accurate information and working in good faith to resolve legitimate issues.

What We Refund

Complete refund coverage for qualifying claims

Full Payment Refund

When your claim doesn't meet our service standards, we refund 100% of your payment including:

  • Service fee paid to RentReliefApp
  • Processing charges and administrative costs
  • Any premium features or expedited service fees
Timeline: Refunds are processed within 5-7 business days of approval and returned to your original payment method.

What's Not Covered

Limitations and exclusions to understand

Our guarantee covers service quality, but certain situations fall outside our refund policy:

  • Landlord Response: We can't control if landlords refuse valid requests
  • Legal Outcomes: Court decisions or legal proceedings are outside our control
  • Communication Delays: Third-party processing times or response delays
  • Pre-existing Issues: Problems that existed before using our service
  • Fraudulent Claims: Intentionally false or misleading information
Important: Our service provides tools and guidance, but we cannot guarantee specific outcomes in legal or negotiation processes.

Evidence Checklist

Documentation needed for refund requests

Required Documentation

To process your refund request efficiently, please provide:

Landlord Communications

  • Screenshots or copies of emails/texts with your landlord
  • Certified mail receipts if applicable
  • Documentation of landlord's response or lack thereof

Utility Documentation

  • Official power outage reports from your utility company
  • Utility bills showing service interruption
  • Third-party outage tracking confirmations
Pro Tip: Keep all documentation organized and easily accessible. The more complete your evidence, the faster we can process your request.

How to Request a Refund

Simple 3-step process to get your money back

Step-by-Step Process

  • Contact Us: Email our support team with your case details and evidence within 30 days
  • Review Period: Our team reviews your case and documentation within 3-5 business days
  • Resolution: Approved refunds are processed and returned to your original payment method
Contact Information:
Email: support@rentreliefapp.com
Subject Line: "Refund Request - [Your Case Number]"
Response Time: Within 24 hours

Frequently Asked Questions

Common questions about our guarantee

Common Questions

Q: How long do I have to request a refund?

You have 30 days from your service completion to request a refund if our service doesn't meet your expectations.

Q: What if my landlord doesn't respond?

Landlord non-response doesn't automatically qualify for a refund. We evaluate each case based on the quality of our service delivery.

Q: Can I get a partial refund?

Our guarantee is all-or-nothing. If we determine our service didn't meet standards, you receive a 100% refund.

Q: How long does the refund process take?

Once approved, refunds are processed within 5-7 business days and appear on your statement according to your bank's processing times.

Ready to Get Started?

Join thousands of satisfied renters who've successfully recovered money with our guarantee backing every service.

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